Privacy Policy
Roadrunner Print & Ship Privacy Policy
Effective September 1, 2023 | Updated October 21, 2026
Roadrunner Printing and Shipping, dba Roadrunner Print & Ship, values its customers and respects their privacy. We collect customer information to improve your shopping experience, fulfill orders, provide customer service, and communicate with you about our products, services, contests, and promotions.
Roadrunner Print & Ship recognizes that customer information must be maintained and used responsibly. We do not sell or rent your personal information. We may share certain information with trusted third-party service providers as described in this policy.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it, and the choices available to you.
If you have questions about this Privacy Policy, please contact us:
Roadrunner Print & Ship
Attn: Customer Service
4751 E. Palm Canyon Drive, Ste C
Palm Springs, CA 92264
Email: info@rrpns.com
Website: www.RRPNS.com
If our information practices change, we will post updates to this Privacy Policy on our website or communicate directly with customers when appropriate. Where required by law, we will provide notice and obtain consent before using personal information for new purposes.
WHAT WE COLLECT
We collect information you provide when placing an order, creating an account, saving your information, communicating with our team, or participating in contests, promotions, or surveys.
This information may include:
Name and contact information
Email address
Billing and shipping addresses
Telephone and mobile phone numbers
Payment and billing information
Order history and product preferences
Customer service communications
SMS messaging preferences and consent records
When customers opt in to receive SMS text messages, we may document their verbal consent, including the date, employee initials, and relevant account notes.
We may share information with third-party service providers as necessary to process payments, fulfill orders, provide customer service, and deliver authorized communications.
HOW WE USE YOUR INFORMATION
When you make a purchase from Roadrunner Print & Ship, we use your information to process your order, coordinate production, arrange pickup or delivery, and provide customer service.
We may contact you by email, telephone, postal mail, or, with appropriate consent, SMS text message regarding your orders and services.
Customers may also receive email communications regarding our products, services, contests, and promotions, subject to applicable law and their communication preferences.
We may use purchase history and product interests to improve our website, products, services, and overall customer experience.
If you wish to unsubscribe from promotional email communications or postal mailings, contact us at info@rrpns.com.
SMS TEXT MESSAGING & CUSTOMER NOTIFICATIONS
SMS Messaging Program
Roadrunner Print & Ship offers an optional SMS text messaging program to provide customers with timely information regarding their orders and services.
Customers who opt in may receive messages regarding:
Order confirmations and production updates
Completed orders and pickup notifications
Shipping and delivery updates
Payment reminders and invoice notifications
Customer service inquiries and responses
Other communications directly related to their orders or services
How Customers Opt In
Customers may enroll by providing verbal consent to an authorized Roadrunner Print & Ship team member during a telephone conversation or in-person interaction.
Our team will explain the types of messages customers may receive and request permission before enrolling them.
Once consent is provided, a confirmation text message may be sent acknowledging enrollment.
We may maintain account notes documenting the customer's consent for tracking and compliance purposes.
Consent Is Optional
Participation in our SMS messaging program is completely voluntary. Consent to receive text messages is not required to purchase products or services from Roadrunner Print & Ship.
Providing a telephone number when placing an order does not automatically constitute consent to receive SMS messages.
Message Frequency and Charges
Message frequency varies depending on customer orders, service requests, and interactions with our team.
Roadrunner Print & Ship does not charge customers for SMS notifications. However, message and data rates may apply depending on the customer's wireless carrier and service plan.
How to Opt Out
Customers may opt out of SMS messages at any time by replying STOP to any text message from Roadrunner Print & Ship.
After an opt-out request, customers will receive a confirmation message and will no longer receive messages through the SMS program unless they choose to enroll again.
Customers may also contact our team directly to request removal from the SMS messaging program.
To re-enroll, customers may reply START, where supported, or contact our team to provide consent again.
SMS Customer Support
For assistance with SMS messages, reply HELP to any message or contact us at info@rrpns.com.
Mobile Information Privacy
Roadrunner Print & Ship respects the privacy of customers participating in our SMS messaging program.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile phone numbers and related information with trusted service providers solely as necessary to deliver authorized text messages, maintain our messaging systems, provide customer support, and comply with applicable legal obligations.
Our service providers are not authorized to use this information for their own marketing purposes.
SMS Data Retention
We may retain records of customer SMS consent, messaging preferences, and opt-out requests as reasonably necessary for business operations, compliance, and honoring customer communication preferences.
THIRD-PARTY TRANSACTIONS
We contract with trusted third-party providers to assist with payment processing, order fulfillment, customer communications, website operations, and business administration.
These service providers may receive customer information only to the extent necessary to perform services on our behalf.
We do not authorize service providers to use customer information for unrelated purposes.
We may also work with other companies in connection with contests or promotions. Where information sharing is involved, customers will be informed as appropriate and may choose whether to participate.
SMS opt-in information and consent records are excluded from third-party marketing or promotional sharing.
ACCESSING YOUR INFORMATION
Customers may access certain account information by signing in to their account through our website and selecting the appropriate account section.
Customers may review or update available personal information and contact our team to request corrections or changes to communication preferences.
To request assistance, email info@rrpns.com and include your full name and relevant contact information.
Requests to change promotional email or postal mailing preferences may take up to eight weeks to be fully processed.
SMS opt-out requests are handled separately and promptly through our text messaging system.
REMOVING YOURSELF FROM MAILOUTS
We want to communicate with customers only through channels they wish to use.
If you prefer not to receive promotional information by email, postal mail, or telephone, please contact us at info@rrpns.com.
Requests to be removed from certain promotional mailing lists may take six to eight weeks to become fully effective.
We may retain limited information in a suppression or "do not contact" list to ensure that communication preferences are respected.
For SMS text messaging, customers may reply STOP at any time to unsubscribe.
Please note that even if you unsubscribe from promotional communications, we may still contact you when necessary regarding active orders, transactions, account issues, or customer service matters through other appropriate communication channels.
CHILDREN'S PRIVACY
Roadrunner Print & Ship is concerned about protecting the privacy and safety of children who use the Internet.
Consistent with applicable children's privacy laws, we do not knowingly request or collect personal information from children under the age of 16 without appropriate parental or guardian consent.
If we become aware that personal information was collected from a child under the age of 16 without appropriate consent, we will take reasonable steps to delete that information, subject to applicable legal requirements.
COOKIES
A cookie is a small data file that websites may store on your computer or device when you visit them.
We use cookies to improve the shopping experience, maintain shopping cart information, recognize returning customers, and support account functionality.
Cookies may also help us understand how customers navigate our website so we can improve its design, products, and services.
We may use cookies to identify the website that referred visitors to our site and to support business partner arrangements.
Customers may disable cookies through their browser settings. However, doing so may limit certain website functions, including shopping cart features, account access, and online ordering capabilities.
CHANGES TO THIS PRIVACY POLICY
Roadrunner Print & Ship may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
Updates will be posted on our website with a revised effective or updated date.
CONTACT US
For questions regarding this Privacy Policy, personal information, SMS enrollment, or communication preferences, please contact:
Roadrunner Print & Ship
4751 E. Palm Canyon Drive, Ste C
Palm Springs, CA 92264
Email: info@rrpns.com
Website: www.RRPNS.com